Transparency in how we process your data.

1. Who does this policy apply to?

This policy applies to the personal data processing carried out by Paysoft within the scope of its activity, including site usage, received inquiries, commercial and professional relationships, and recruitment processes.

It covers data from site visitors, prospective clients, clients, company representatives, partners, suppliers, and applicants.

When Paysoft processes personal data on behalf of its clients, as part of the services provided, that processing is governed by the respective contracts and instructions of the client responsible for processing. In such cases, you should consult the privacy information provided by that entity.

2. Who is responsible for data processing?

PAYSOFT - Desenvolvimento de Software, Lda., headquartered at [headquarters address], is responsible for the processing operations described in this policy, determining the purposes and means of personal data usage.

For privacy inquiries or to exercise your rights, contact us via:

Email: [email protected]

Address: Praça Artur Santos Silva, Nº 112 4200-534 Porto

3. What personal data do we process?

Data processed varies depending on your relationship with us and the services or channels used. It may include:

• Identification and contact details: name, email, phone number, and address.
• Professional data: company, job title, and information necessary to manage professional relations.
• Contractual and billing data: details required to prepare proposals, execute contracts, handle billing, and manage payments.
• Communications and inquiries: information shared in messages, meetings, clarification requests, or support tickets.
• Application data: resume, education, professional experience, and information provided during recruitment.
• Technical usage data: [identify data effectively collected through the site and covered services].

We collect this data directly from you or within the context of your relationship with the organization you represent.

In forms and collection processes, we indicate required data to process requests or provide services. Failure to provide mandatory data may prevent completing the requested action. Other fields are optional.

4. For what purposes do we use data?

We use personal data strictly as necessary for purposes applicable to your relationship with Paysoft.

Contacts and information requests

To respond to questions, understand needs, and process requests regarding our company, solutions, and services.

Proposals and contractual relationships

To prepare proposals, carry out pre-contractual steps, sign contracts, and ensure execution.

Service delivery and customer support

To manage client relationships, monitor contracted services, and respond to support requests.

Administrative and financial management

To manage billing, payments, suppliers, and other administrative operations related to our activity.

Partnerships and professional relationships

To evaluate collaboration proposals and manage relations with partners, suppliers, and representatives.

Recruitment

To analyze applications and conduct selection processes. Retaining applications for future opportunities will be subject to specific information.

Compliance and legal defense

To comply with legal obligations and, when necessary, exercise or defend legal claims.

5. What are the legal bases for processing?

The legal basis depends on the purpose and relationship established. It may correspond to contract execution or pre-contractual steps at your request, legal compliance, legitimate interests, or your consent.

When processing relies on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

When relying on legitimate interests, these are evaluated taking into account your rights and freedoms.

6. How long do we retain your data?

We store data for the duration necessary to fulfill the collection purpose, considering legal obligations and applicable limitation periods for legal claims.

After the applicable retention period ends, data is securely erased or anonymized.

7. Who can receive your data?

Data may be accessed by authorized personnel who require access to perform their duties.

We may use service providers who process data on our behalf under appropriate contractual terms and instructions.

Data may also be disclosed to authorities or other entities when legally required.

8. Are there international data transfers?

There are no international data transfers.

9. How do we protect your data?

We adopt technical and organizational measures appropriate to data sensitivity and processing risks to prevent unauthorized access, loss, alteration, or disclosure.

Measures include restricting access to authorized personnel, confidentiality duties, system protection mechanisms, and backup and recovery procedures.

We review security measures to address evolving risks and maintain procedures to identify, assess, and respond to data incidents.

10. What are your rights?

Under applicable law, you may request access, rectification, erasure, processing restriction, and data portability.

You may also object to processing based on legitimate interests for reasons related to your particular situation. When data is used for direct marketing, you may object at any time.

If processing depends on your consent, you may withdraw it at any time.

To exercise your rights, email [email protected] specifying your request. Additional information may be requested to verify identity.

Requests are answered within one month as a rule. If legal extensions apply, you will be notified within the initial period.

You may lodge a complaint with the National Data Protection Commission via www.cnpd.pt without prior contact.

11. How do we use cookies and similar technologies?

Cookies are small files stored on your device when visiting a site. Similar technologies may also store or access browsing information.

Details on each technology used, provider, purpose, and active period are detailed below.

Strictly necessary cookies ensure essential website functions. Optional categories depend on your choices in the consent tool.

You may accept or decline optional categories and update choices anytime via Manage cookie preferences. Consent withdrawal does not affect prior processing.

You may also configure your browser to block or delete cookies. Blocking necessary cookies may impact website functionality.

12. How do we communicate policy changes?

We may update this policy to reflect operational, processing, or legal changes.

The current version will be available on this page with the date of the last update. Material changes will be communicated through appropriate channels when required.